TERMS AND CONDITIONS and FAQ
We reserve the right to change these Website Terms and Conditions from time to time by changing them on this page.
From 17th May 2021 - For garden seating, please note, this is a weather dependent booking. We have a roof on our pergola which should do a good job of keeping rain out and also have a plastic sides for it so that we can do even more to keep you dry!In the event of poor weather conditions, we cannot guarantee moving you to a table indoors.
Customers are required to wear a mask or face covering when entering and moving around the pub. These may be removed when seated at tables or outside.
COVID19- Social distancing in place. Customers should stay more than 1 metre apart, and take additional steps to stay safe. Please note that during the period of Government Covid-19 restrictions, some aspects of our regular service may be subject to change. These may include the time period your table may be available, maximum table sizes, closing time.
In certain cases, promotional and SPECIAL OFFER prices apply. These prices are valid only during a specific period as long as stocks last. No entitlement to these prices may be invoked before or after the specific period.
RESERVATIONS -Before confirming your reservation, always check carefully that you have reserved the correct number of persons. Wrongfully ordered numbers of persons are not refundable.
Tables are available for three hours in your booking confirmation, after which they will be re-booked for another customer. For bigger groups - over 20 guests, available time slot is 4 hours. Any late arrival will affect your time in your 3 hour slot (4 hours slot for bigger groups of 20 guests and more) so we recommend arriving on time or slightly before your booking time.
If you are running late, we kindly ask that you notify us by telephone or email at your earliest convenience. Your table will be held for 20 minutes after which time it may be allocated to another customer.
Bigger bookings (of 10 and more) requires non-refundable deposit (usually 25% of the entire bill) and must be confirmed by email.
Due to the large number of requests, unfortunately we cannot guarantee window tables or specific areas when taking reservations, but we will do our best to accommodate your requests. Your understanding is appreciated. Specific areas can be booked and requires non-refundable deposit (usually 25% of the entire bill)
The person who makes the booking is responsible for the payment of the entire bill and if you accidentally or deliberately walk out without paying then you agree that we can charge your card.
We accept card payments, however we do limit card transactions to one card payment per table. For groups or larger parties we accept two card payments per group, however we cannot itemise bills.
We have a zero drugs policy and will refuse entry and give an immediate ban if anyone is caught with any drugs.
We operate in a semi residential area and ask that all our guests leave quietly and do not gather at the front of the building.
DECORATIONS- Please always ask our member of staff if you are planning to put some decorations for the celebration or party (indoor also outdoor). Please do not use tape for the walls, it can damage our wall paint or wallpaper. We can accept balloons as a decoration which are not attached to our walls or ceiling or the one which has the stand. For example the helium ones which are with weight. Banners which are attached with twine not with a tape. Table decorations such as centre piece (flowers, lanterns etc...) . Please be aware, we do not allow to put confetti on the tables. Thank you for your understanding,
FAMILY FUN FESTIVAL - YOU MUST BOOK YOUR ENTRY IN ADVANCE via our WEBSITE BOOKING SYSTEM, otherwise, we cannot guarantee your entry on a day. Please NOTE entry time of the booking and how many people will attend including children and adults.
The games and activities are most suited for ages 3-10 but we welcome children of all ages (as long as little ones are please supervised by parents). Prizes are suitable to children 3+
IN CASE OF VERY BAD WEATHER, activities will be moved to INDOOR RESTAURANT, so you do not need to worry about cancelling your slot. Please do not leave your child unsupervised!
Prices include VAT at 20% and are subject to change.
A discretionary 10% service charge is added to your bill for groups of 10 and more.