TERMS AND CONDITIONS
We reserve the right to change these Website Terms and Conditions from time to time by changing them on this page.
By visiting our site and/ or purchasing something from us, accessing and using the Website and Services, you acknowledge that you have read, understood, and agree to be bound by the terms of service (“Terms and Conditions “).
PLEASE NOTE OUR PRICES WILL CHANGE FROM 1st MAY 2022.
From 15th May 2022 - For garden seating, please note, this is a weather dependent booking. We have a roof on our pergola which should do a good job of keeping rain out and also have plastic sides for it so that we can do even more to keep you dry! In the event of poor weather conditions, we cannot guarantee moving you to a table indoors.
In certain cases, promotional and SPECIAL OFFER prices apply. These prices are valid only during a specific period as long as stocks last. No entitlement to these prices may be invoked before or after the specific period.
RESERVATIONS -Before confirming your reservation, always check carefully that you have reserved the correct number of persons. Wrongfully ordered numbers of persons are not refundable.
Tables are available for three hours in your booking confirmation, after which they will be re-booked for another customer. For the events - over 20 guests, available time slot is 4 hours. Any late arrival will affect your time in your 3 hour slot (4 hours slot for the events of 20 guests and more) so we recommend arriving on time or slightly before your booking time. Please note, due to high demand; for special days (Valentine's Day, Mother's Day, Easter Sunday, Father's Day, PLATINUM JUBILEE on the 2nd June 2022 and the 3rd June 2022...etc) bookings will be allocated a time slot of a maximum of 2 hours unless agreed otherwise by the management.
If you are running late, we kindly ask that you notify us by telephone or email at your earliest convenience. Your table will be held for 20 minutes after which time it may be allocated to another customer.
Large group bookings (of 10 and more) require non-refundable deposit (usually 25% of the entire bill) and must be confirmed by email. Private events and conferences must have agreed time slot and includes additional T&C.
Due to the large number of requests, unfortunately we cannot guarantee window tables or specific areas when taking reservations, but we will do our best to accommodate your requests. Your understanding is appreciated. Specific areas can be booked and requires non-refundable deposit (usually 25% of the entire bill)
The person who makes the booking is responsible for the payment of the entire bill and if you accidentally or deliberately walk out without paying then you agree that we can charge your card.
We accept card payments, however we do limit card transactions to one card payment per table. For groups or larger parties we accept two card payments per group, however we cannot itemise bills.
We have a zero drugs policy and will refuse entry and give an immediate ban if anyone is caught with any drugs.
We operate in a semi residential area and ask that all our guests leave quietly and do not gather at the front of the building.
DECORATIONS- Please always ask our member of staff if you are planning to put some decorations for the celebration or party (indoor or outdoor). Please do not use tape for the walls, it can damage our wall paint or wallpaper. We can accept balloons as a decoration which are not attached to our walls or ceiling or please use the one which has the stand. For example the helium ones which are with weight. Banners which are attached with twine not with a tape. We can provide table decorations such as centrepieces (artificial flowers, lanterns etc...) for a small fee. Please be aware, we do not allow to put confetti on the tables. All decorations provided by customer must be removed by customer. Thank you for your understanding.
CAKES - With prior agreement with the management guests are welcome to bring birthday/celebratory cakes (sweets and treats) with them. This will involve a charge of £1 for each member of the reservation booked.
CHRISTMAS 2021 FESTIVE SEASON- If you are interested in booking a table for the festive season, please call The Coach and Horses on 0118 971 0329, or email us, email@example.com
CHRISTMAS PARTIES - For better service and comfort of our customers and staff, every table of 8 and more would be required to pre-order and pay non-refundable deposit of £10 per person. This will be taken off your bill at the end of the meal.
For Christmas parties over 30 people we offer 10% discount of the food price.
CHRISTMAS DAY 2021 - Bookings for the 25th December will need to be paid FULL PRICE by the 15th December. Deposit of £10 is required at the time of booking.
(Due to Coronavirus, The Coach and Horses will hold the right to cancel bookings, due to compliance with the government guidelines, any deposit that is placed and then not possible due to Coronavirus will be reimbursed.)
We reserve the right to change a menu at any time due to suppliers low stock (shortage).
2 YEARS ANNIVERSARY offer of free arrival drink and free canapees apply for 30th October 2021 after 5pm for customers having a meal with us - 2 or 3 course menu. We do offer our A la carte menu on a day with some specials from the special board which is regulary updated and is subject to change. Arrival drinks we offer are alcoholic and non-alcoholic, please ask your waiter for non-alcoholic drink if you require one.
EXCLUSIVE PLATINUM JUBILEE STEAK OFFER All day Thursday 2nd June 2022 and Friday 3rd June 2022 for £15 - Choose your steak from the following - 7 oz Rib eye steak or 7 oz Sirloin steak.
ALL STEAKS are served with silver skin onion, sautéed mushrooms, cherry tomatoes on the vine, chunky chips and glass of 125ml house wine or a pint of house beer / lager.
Steak offer £15 price is valid only during a specific period on the Thursday 2nd June 2022 and Friday 3rd June 2022 as long as stocks last. No entitlement to these prices may be invoked before or after the specific period.
17th & 18th June - Special offer for all dads: get a Mixed Grill for 1/2 price; also buy 2 pints and get the third pint for FREE! Offers are for DADS ONLY and are valid only on Friday the 17th June 2022 and Saturday 18th June 2022 as long as stocks last. The Mixed Grill price is reduced from £24.95 to £12.50. Buy 2 pints with any main course and get the third pint for free (pint of beer/lager/ale/non-alcoholic drink) for dads only.
19th June - FATHERS DAY - MIXED Sunday roast for dads ( Mix your Sunday Roast dinner and have all three roast meats: beef, pork and chicken. This offer is for dads only and valid only on Sunday the 19th June 2022 as long as stocks last.
4th June - SATURDAY - FREE DRINK WITH EVERY MAIN MEAL - Order your meal from our menu (main course) and get a free drink. A free drink means any 1/2 pint, pint of beer/lager/ale/non alcoholic drink, 125ml glass of wine. A free drink with a meal is valid only during a specific period on the 4th June 2022 all day.
EASTER SPECIAL OFFER KIDS EAT for £1 - children can eat a two course meal for £1, when accompanied by a full paying adult (maximum two children per one full paying adult). Price is valid only during a specific period on the Friday 15th April, Saturday 16th April and Monday 18th April 2022 as long as stocks last. No entitlement to these prices may be invoked before or after the specific dates. Kids can order from KIDS MENU only.
Subject to change, please always check our website updates
Monday* - private events only
Tuesday - Thursday 11:30 am – 10:00 pm
Friday - Saturday 11:30 am – 11:00 pm
Sunday* – 12:00 pm – 4:00 pm
*MONDAYs - Please note, we are closed for MONDAYS but OPEN for PRIVATE EVENTS with minimum spend £500 and also for BANK HOLIDAYS 12-6pm
*SUNDAYS - Our Sunday opening times are 12-4pm but for Bank Holiday weekends we are open 12-6pm
Prices include VAT at 20% and are subject to change.
A discretionary 10% service charge is added to your bill for groups of 10 and more.